bos911 Platform Privacy Notice

This page describes what we collect when you use bos911 and how we keep that data protected. We take privacy seriously and handle your personal information according to industry standards. When you create an account, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place a bet on Liga 1 or Champions League fixtures, we collect specific data to process your requests, verify your identity, and comply with anti-fraud and anti-money-laundering rules.

Our privacy policy sets out what data we collect, how long we keep it, who has access to it, and your rights regarding your information. We do not sell your data to third parties for marketing purposes. We may share information with payment processors, fraud-detection services, and legal authorities when required by law.

Please read this notice carefully. If you do not agree with how we handle your data, do not create a bos911 account.

What data we collect on bos911

We collect several categories of data when you use bos911. Account data includes your email address, password (stored as an encrypted hash), full name, date of birth, phone number, and residential address. We request this information during registration and verification.

Identity verification data includes photos or scans of your government-issued ID (national identity card, passport, or driver's license). We may also request bank statements, utility bills, or other address proofs. These documents are encrypted and stored separately from your account credentials.

Betting and gameplay data includes every bet you place, every game you play, the outcome, the stake amount, and your winnings or losses. We log login times, IP addresses, and device information (browser type, operating system) for security purposes. We may also collect crash dump reports if our platform experiences an error while you are active.

How we use your data on bos911

We use your data for several purposes. Account management: we verify your identity, process deposits and withdrawals, and maintain your balance and bet history. Fraud detection: we analyse your login patterns, deposit behaviour, and bet activity to detect suspicious actions (account takeover, money laundering, bonus abuse). Compliance: we comply with anti-money-laundering rules, know-your-customer (KYC) regulations, and local gaming laws by retaining identity documents and transaction records.

Customer support: we use your account history to answer your questions about past bets, deposits, or withdrawals. We may review your full account activity if you open a dispute. Communications: we send you important notifications (deposit confirmations, withdrawal status, account alerts) and occasionally promotional emails about new markets or games. You can opt out of promotions in your account preferences.

Product improvement: we analyse aggregate, anonymised data about which sports leagues (Liga 1, Piala AFF, Champions League) are most popular, which payment methods are most used, and where users experience technical issues. This anonymised data helps us improve bos911.

Third parties and data processors on bos911

Our bos911 platform uses third-party services. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle payment authorisation and settlement. We do not control their systems, and they have their own privacy policies. Fraud-detection and identity-verification services may receive your name, ID photo, and transaction history to assess risk. Our web hosting provider stores our servers and databases, which may be located outside Indonesia. Data stored overseas is still protected by encryption.

We do not share your data with third parties for marketing or advertising. If a legal authority requests your data via court order or regulatory investigation, we comply with that request and retain records of the disclosure.

How long we keep your data on bos911

We retain your account data (email, name, address, phone) for as long as your account is active. After you close your account, we keep anonymised transaction records for seven years to comply with anti-money-laundering rules. Identity documents (ID photos, bank statements) are retained for five years and then deleted unless a dispute or investigation requires longer retention.

Betting and gameplay data is kept for your account lifetime and seven years after closure. Login logs and IP addresses are retained for two years and then deleted. Cookies in your browser are typically set to expire after 30 days of inactivity; you can clear cookies manually anytime.

Data security and encryption on bos911

We protect your data using industry-standard encryption (HTTPS for website traffic, AES-256 for stored data). Your password is hashed using a salted algorithm; we cannot see your actual password. Your account is protected by two-factor authentication via SMS for withdrawals, adding an extra security layer.

Access to your personal data inside bos911 is restricted to authorised staff (support, compliance, fraud team). We use role-based access controls and audit logs to track who accesses your data and when. If we detect a data breach, we notify you and affected users within 72 hours and inform relevant authorities as required by law.

Your control over your bos911 account and data

You can update your account information (email, phone, address) anytime in your bos911 account settings. You can download your complete transaction history from your account dashboard. You can adjust your privacy preferences (e.g., opt out of promotional emails) in the preferences section.

If you want to close your bos911 account permanently, contact our support team. We will disable your account immediately and mark all personal data for deletion after the mandatory compliance retention period. Withdrawal of funds is processed before account closure.

Jurisdiction and contact information

Our bos911 platform is available only where local law permits. Your data may be processed in jurisdictions outside your home country, but it remains protected by the same encryption and access controls. If local data-protection laws apply to you (e.g., in Jakarta, Surabaya, Bandung, or Medan), we comply with those laws.

If you have questions or concerns about how we handle your data, contact our support team via email or live chat. We respond to privacy inquiries within 5–7 business days. If you believe we have mishandled your data, you may escalate to our data protection officer or lodge a complaint with your local data-protection authority.

This privacy notice was last updated in the current year. We may modify it to reflect changes in our practices or legal requirements. Material changes will be communicated to you via email or banner notification on bos911.